Q: WHAT SIZES DO YOU OFFER?
A: Our children's clothes are for children ages 2 yrs. - 6 yrs. but depending on child's size can fit ages 18 month - 7 yrs.
(Our "Curated Little Tee" currently ranges from a size 3/4 - 11/12. This was a one time production discrepancy and will not be offered in the future)
Q: WHERE DO YOU SHIP?
A: We currently only ship within the U.S..
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order, you will receive a confirmation email with your order number and details. If you do not receive one, you may have entered your email incorrectly and should email our support team at firstname.lastname@example.org to correct it.
Q: HOW LONG WILL IT TAKE MY ORDER TO SHIP?
A: All items/orders ship within 24 hours and depending on what you shipping options you choose at checkout, your order will be delivered to you within 1-3 business days.
- Q: How do I track my order?
- A: Once your order is processed, you will receive a shipping confirmation email with your tracking information. Please allow 24-48 hours for your tracking information to update.
- Q: What happens if there are issues after my order has shipped?
- A: After we ship your order, we can no longer change/fix an address. Additionally, if an item is lost or stolen once delivered, we can not see where your package is beyond USPS website. If your shipment is delayed, lost or stolen, we suggest you contact USPS directly and/or make a lost/stolen report on their website. Unfortunately, we can not see anything more than what the customer see's when tracking a package; once your package leaves us, it is the postal carriers responsibility until it reaches you.
Q: WHAT IS THE PRE-ORDER PROCESS?
A: All Pre-order items will state in the product description when it is estimated to ship. Whenever there is a pre-order period, all pre-order customers will receive weekly email updates on the status of their order. Individual emails about pre-orders will not be answered.
- Q: Why haven't I received an email?
- Check the product description to see when email updates start. If it is before the start date, please trust that you will start receiving updates on the start date listed.
- If the start date listed has passed and you still haven't received and update, please email our support team at email@example.com to ensure we have the correct email address for you.
- Q: Can I cancel my pre-order?
- Once your pre-order has been placed, it can not be cancelled.
- Q: Can I exchange or return my pre-order item?
- Please check our exchange/return policy, as some items are final sale. If it is not a final sale item and eligible for exchange/return, please follow the steps listed to complete the process. You can find them here.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: If for some reason you've chosen the wrong size or want to add to your order, email our support team at firstname.lastname@example.org immediately following the placement of your order. All orders ship within 24 hours but sometimes our team is able to process orders much faster.
- We can not change your order once your shipping confirmation has been sent.
Q: WHY ISN'T MY COUPON CODE WORKING?
A: If you are having difficulties with your coupon code, ensure you are entering it correctly. If the problem persists, unfortunately, the code may have expired. Also, please note codes cannot be combined with any other current offers, promotions or sales (including other codes).
- All codes must be entered at checkout. A discount code can not be added once your order has been placed.
Q: HOW CAN I RETURN OR EXCHANGE?
A: We do not accept returns at this time. Please click here for steps on how to easily process your exchange.
Q: IS THERE A WAITING PERIOD TO USE MY GIFT CARD?
A: No! Once a gift card is purchased and you or your gift recipient receive your confirmation email, it is available to use immediately.
Q: WHAT IS YOUR STORE POLICY?
A: Items purchased from ERISANDLYNN.COM will gladly be accepted for an exchange within 15 days of the delivery date. Exchanges are only valid for the same item in a different size. All merchandise must be received back in its' original form; must not be worn, altered, damaged, free of any stains, no odors or distinct smells and all tags attached. Returns are accepted under certain conditions, which can be found here. Refunds will be issued in the same form of the original payment type, excluding, shipping and handling costs.
*Please note that all clearance items, bags and accessories are FINAL SALE.
Q: WHAT DO I DO IF MY ITEM IS DAMAGED?
A: In the event you receive an item and it's not in pristine condition upon delivery due to a manufacture issue [our sincerest apologies], please submit a claim to our support team at email@example.com. You can find how to submit a claim here.
- If the damage is caused during its' shipment to you, please contact USPS and file a claim. It is their responsibility to compensate you for damaged caused by them.